COD and shipping by pincode
Answers from your delivery rules — free shipping thresholds, COD fees, and serviceable pincodes — instead of generic “we ship pan-India” fluff.
Online stores
AI chatbot for e-commerce — trained on your catalog, not the internet
Indian D2C brands lose sales when support is slow or wrong on COD, sizing, and returns. Point us at your store content, pick the online-store template, and answer on WhatsApp and your site from one knowledge base.
- Free plan
- Shopify or custom site
- 7-day money-back on paid
E-commerce support reality
Your FAQ is fine. Your team still answers the same questions 200 times a week.
Pre-purchase: “Is COD available for 560001?” “Will the indigo kurta fit true to size?” Post-purchase: “Where is order #RK-48291?” “Can I exchange if the colour looks different on screen?”
These are not edge cases — they are most of your volume. Macros in a helpdesk help, until Diwali traffic doubles and every agent is juggling five chats with outdated saved replies.
- Wrong COD or return answers show up as RTO and refund disputes
- Website chat and WhatsApp give different answers when docs are not unified
- Order-status questions spike at night when buyers are free to shop
How it works
From store URL to answering buyers — three steps
Point at your store content
Add your website URL, shipping/return PDFs, and size guides. We crawl product and policy pages so answers reference what you actually sell — not generic e-commerce advice.
Enable the online store template
Starter prompts and example flows are tuned for D2C: COD, pincode checks, exchange windows, and polite declines when a question is outside your policies.
Deploy on site + WhatsApp
Paste one script tag for the widget, connect WhatsApp from the dashboard, and share one knowledge base across channels. Hand off to agents when a human needs to approve an exception.
E-commerce features
Handles the questions that actually drive your ticket volume
Returns, exchanges, and size help
Pulls from your return policy and size charts. When the answer depends on order state, it can ask for an order ID or hand off.
Order status from your ops flow
Explain tracking and ETAs based on content you provide. For live order lookup, connect your ops workflow or hand off with the full thread.
Out-of-stock and pre-order clarity
When a SKU is unavailable, the bot says so from your catalog content — and can capture intent for restock alerts via your team.
Never invents a discount code
Promotions only appear if they are in your ingested docs. No surprise “10% off” the model made up.
See which products generate confusion
Analytics show which pages and questions fail retrieval — useful for fixing size guides and policy copy once.
Compare
Online store AI vs helpdesk-only vs building RAG yourself
| Capability | Reply | Helpdesk + macros | Build RAG in-house |
|---|---|---|---|
| Grounded in your catalog & policies | YesYes | Manual upkeep | If you build it |
| WhatsApp + website widget | YesYes | WhatsApp often extra | Weeks of integration |
| Online store template included | YesYes | No | No |
| Time to first useful answer | ~15 minutes | Days of macro writing | Months |
| You run the ML stack | We do | YesYes | Your eng team |
Grounded in your catalog & policies
- Reply
- YesYes
- Helpdesk + macros
- Manual upkeep
- Build RAG in-house
- If you build it
WhatsApp + website widget
- Reply
- YesYes
- Helpdesk + macros
- WhatsApp often extra
- Build RAG in-house
- Weeks of integration
Online store template included
- Reply
- YesYes
- Helpdesk + macros
- No
- Build RAG in-house
- No
Time to first useful answer
- Reply
- ~15 minutes
- Helpdesk + macros
- Days of macro writing
- Build RAG in-house
- Months
You run the ML stack
- Reply
- We do
- Helpdesk + macros
- YesYes
- Build RAG in-house
- Your eng team
FAQ
E-commerce chatbot FAQ
Yes — point us at your public store URL and policy pages. Custom storefronts work the same way: if it is on your site or in a PDF, we can ingest it.
It answers from content you provide (tracking pages, policy copy). Live ERP/WMS lookup depends on integrations you add; until then, it collects order IDs and hands off with context.
Conversation limits depend on your plan. Upgrade before peak season; the knowledge base stays the same — you are scaling answers, not retraining from scratch.
No. If the policy is not in your docs, it declines or escalates — it does not invent exceptions.
Yes. Agents take over with the full chat history, notes, and quick replies in the dashboard.