Answers in Hinglish-friendly tone
Customers write the way they talk. The bot matches your brand voice and handles mixed English/Hindi questions common in Indian D2C — without you writing every variant by hand.
WhatsApp channel
WhatsApp AI chatbot that knows your business — not the internet
Your customers already message you on WhatsApp about COD, sizes, and order status. Train a chatbot on your FAQs, policies, and product pages — then reply instantly, even after hours.
- Free plan, no card
- Live in ~15 minutes
- Priced in ₹
The WhatsApp support problem
Most stores drown in the same five questions — on repeat
COD availability by pincode. Size exchange policy. Where is my order. Return window. Delivery ETA. Your team answers these dozens of times a day on WhatsApp — often at night when buyers are actually shopping.
Copy-pasting from saved replies breaks when policies change. A generic ChatGPT bot invents answers you never approved. And hiring another support agent does not scale when festival season hits.
- Buyers expect WhatsApp replies in minutes, not business hours
- Wrong answers on COD or returns directly cost you sales and chargebacks
- Your website FAQ and WhatsApp replies drift apart without one source of truth
How it works
Go live on WhatsApp in three steps
Ingest what you already have
Paste your website URL, upload return/shipping PDFs, or add FAQs. We chunk and index your content so every answer is grounded in material you control.
Connect WhatsApp Business
Link your WhatsApp Business account from the dashboard. The same knowledge base that powers your site widget starts answering DMs — with citations back to the source doc when your team needs to verify.
Hand off when a human should close
When a buyer needs an exception — address change mid-delivery, damaged item, bulk order — the full thread transfers to your team. No “please repeat your order ID” frustration.
Built for WhatsApp in India
What a WhatsApp chatbot should actually do
Declines instead of guessing
Out-of-scope questions get a clear “I don’t have that in your docs” — not a fabricated policy. Fewer angry screenshots in your support group.
Same brain as Instagram and web
One knowledge base across WhatsApp, Instagram DMs, and your website widget. Update a return policy once; every channel stays aligned.
Lead capture inside the chat
Collect name, phone, and intent before handoff. Useful when a WhatsApp inquiry is really a high-intent sale waiting for a callback.
Tenant-scoped and private
Your documents and conversations stay in your account. We do not mix your catalog with another brand’s data to “improve the model.”
Analytics on what people ask
See top WhatsApp questions, failed lookups, and docs that need updating — so you fix the FAQ once instead of answering it forever.
Compare
Reply vs manual WhatsApp vs a generic chatbot
Honest comparison for teams deciding how to handle high-volume WhatsApp support.
| Capability | Reply | Manual / saved replies | Generic AI chatbot |
|---|---|---|---|
| Answers from your policies & catalog | YesYes | If agent remembers | Often hallucinates |
| 24/7 without extra headcount | YesYes | No | YesYes |
| Stays in sync with website FAQ | YesYes | Drifts over time | No |
| Human handoff with full thread | YesYes | Same chat app | Rare / clunky |
| Setup time | About 15 minutes | Immediate but manual | Hours to tune prompts |
| Priced in ₹ | YesYes | Staff cost | Often USD-only |
Answers from your policies & catalog
- Reply
- YesYes
- Manual / saved replies
- If agent remembers
- Generic AI chatbot
- Often hallucinates
24/7 without extra headcount
- Reply
- YesYes
- Manual / saved replies
- No
- Generic AI chatbot
- YesYes
Stays in sync with website FAQ
- Reply
- YesYes
- Manual / saved replies
- Drifts over time
- Generic AI chatbot
- No
Human handoff with full thread
- Reply
- YesYes
- Manual / saved replies
- Same chat app
- Generic AI chatbot
- Rare / clunky
Setup time
- Reply
- About 15 minutes
- Manual / saved replies
- Immediate but manual
- Generic AI chatbot
- Hours to tune prompts
Priced in ₹
- Reply
- YesYes
- Manual / saved replies
- Staff cost
- Generic AI chatbot
- Often USD-only
FAQ
WhatsApp chatbot questions — straight answers
You connect through our dashboard with WhatsApp Business. Growth plans and above include messaging channels. If you are on the free plan, you can still train the bot and use the website widget while you upgrade for WhatsApp.
Yes — it follows the language your customers use and the tone you set. It answers from your English or Hindi source docs; you control what gets ingested.
It says so explicitly and can route to your team. It will not invent a COD rule or return window that is not in your knowledge base.
Yes. WhatsApp, Instagram, and the site widget share one knowledge base and conversation history per tenant.
No. Documents and chats are scoped to your account. Other customers on the platform cannot see your data.
Listed prices are exclusive of 18% GST, shown at checkout.